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World Book, Inc. - Returns Policy and Procedures
Satisfaction Guarantee
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You may return any of the items purchased from the World Book Bookstore
for a full refund within fifteen (15) days of receipt of your order. |
Packaging Guidelines
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Please adhere to the following guidelines when packaging your items
for return to World Book:
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1) Items should be returned in their original boxes, in new condition,
and with the original packing materials.
2) Indicate the reason for return on a copy of the packing slip and
include it in with the returned items(s) to ensure proper credit to your
credit card. If you do not have a copy of your packing slip, please
indicate your order number and the reason for return on a seperate piece
of paper and include it in with the returned item(s). |
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Return Shipping Address
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Please call toll free 866 866 5200 for information
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Return Shipping Method
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World Book recommends you use UPS or Insure Parcel Post for your return
shipment. |
Return Shipping Costs
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If the return of your item(s) is a result of our error, World Book
will arrange and pay for return shipping charges. Please call Customer
Service at (866) 866-5200 to report a return of product due to our error
and to recieve special shipping instructions. The shipping charges
for all other returns shall be paid for by the customer. |
Credits/Refunds
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Your return will be refunded to your credit card upon receipt of your
returned item(s). Please keep a copy of your original order or order
number until proper credit has been applied to your credit card in the
event it is needed for tracing purposes. Once we have processed your
returned item(s) and refunded your credit card, we will notify you via
e-mail. |
If you have any remaining questions regarding returns, please call (866)
866-5200 to speak with Customer Service.
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